Privacy Policy

Aethex Healthcare operates as a licensed B2B pharmaceutical distributor. Our services and website are strictly intended for commercial entities and verified healthcare professionals authorized by law to purchase, stock, or dispense pharmaceutical products.

We collect business, credential, and transactional data necessary to establish commercial relationships, verify legal eligibility, and fulfill pharmaceutical orders.

• Institutional & Contact Information: Company name, facility type (hospital, clinic, retail pharmacy, government agency), physical business address, billing address, business email address, and primary contact phone numbers.
• Licensing & Regulatory Credentials: Drug License copies (Form 20/21 or applicable regional equivalents), GSTIN / Tax Identification Numbers, Medical Practitioner / Pharmacist registration details, and copies of official identification for authorized signatories.
• Transaction & Order Data: Purchase orders, order histories, payment logs, bank details, invoices, delivery locations, and batch shipment records.
• Technical & Usage Data: IP address, browser type, device identifiers, site usage analytics, and login activity logs when you access www.aethexhealthcare.com.

We process your business and personal data for the following essential operations:

• KYC & Regulatory Verification: To verify your facility's legal authorization to purchase, store, or receive regulated and controlled pharmaceutical products prior to processing orders.
• Order Fulfillment & Logistics: To process purchase orders, invoice accounts, manage temperature-controlled supply chains, dispatch shipments, and provide tracking updates.
• Account & Customer Management: To manage business accounts, respond to procurement inquiries, communicate pricing updates, and issue statements.
• Legal & Regulatory Compliance: To comply with drug supply chain regulations, tax requirements, and statutory record-keeping mandates.

We do not sell, rent, or trade your personal or business data to third parties for marketing purposes.

However, to fulfill our operational and statutory obligations as a pharmaceutical distributor, we may share information with:

• Regulatory & Enforcement Agencies: Drug inspectors, health departments, tax authorities, or law enforcement entities when required by law, subpoena, or statutory audit.
• Pharmaceutical Manufacturers: For mandatory batch-tracking, cold-chain assurance logs, or official product recall procedures (pharmacovigilance).
• Authorized Service Providers: Third-party logistics partners, specialized pharmaceutical couriers, payment gateways, and IT infrastructure hosting providers acting on our strict instructions under confidentiality agreements.

Due to strict pharmaceutical supply chain regulations:

• Mandatory Retention: Transaction records, tax invoices, purchase orders, and drug license records are retained for a minimum of 3 to 7 years (or as mandated by applicable drug and tax statutes), even if your business account is closed.
• License Audit Files: Copies of buyer drug licenses and verification credentials remain in our active compliance register for as long as you maintain an account with us, plus the statutory audit retention window.

We implement technical and organizational security measures to protect your sensitive operational and credential data against unauthorized access, loss, or disclosure:

• Encryption: SSL/TLS protocols for data transmission across www.aethexhealthcare.com and encrypted database storage for account credentials.
• Access Restrictions: Access to buyer licensing documents, drug ordering history, and financial logs is restricted solely to authorized compliance and administrative personnel.
• Physical & Digital Audits: Routine system reviews to prevent unauthorized access or data leaks.

Our platform uses cookies and similar technologies to ensure core functionality:

• Essential Cookies: Required for logging in, managing account sessions, and placing B2B orders.
• Performance & Analytics Cookies: Used to evaluate website traffic, usage patterns, and load speeds to optimize site performance.

You can adjust your browser settings to decline non-essential cookies; however, doing so may impact functional access to secure portal areas.

Subject to regulatory requirements, registered entities have the right to:

• Access & Review: Request a copy of the business contact information and regulatory documentation held in your account file.
• Rectification: Request corrections to outdated contact info, business addresses, or updated drug license details.
• Account Deactivation: Request closure of your B2B purchasing account (note that statutory transaction logs must still be retained as required by drug control laws).

We may update this Privacy Policy to reflect changes in pharmaceutical regulations, operational workflows, or statutory mandates. Any modifications will be posted on this page with an updated revision date.

For questions regarding this Privacy Policy, compliance queries, or data protection concerns, contact our legal team:

Aethex Healthcare – Legal & Compliance Department
Website: www.aethexhealthcare.com
Email: support@aethexhealthcare.com